Troubleshooting Guide: Why Is My Freezer Running But Not Freezing?

Freezer Running

Picture this: you open your freezer expecting to grab a frosty popsicle or a container of ice cream, only to find a watery mess and soft, melted goods. It’s a frustrating scenario that many of us have encountered – a freezer that’s running but not freezing. Don’t despair! In this blog, we’ll delve into the potential reasons behind this common issue and provide you with actionable solutions to get your freezer back to its frosty glory.

Unveiling the Mystery: Why Your Freezer Runs Without Freezing

Let’s explore the reasons why the freezer is running but not freezing;

Overloading and Poor Air Circulation

Is your freezer packed to the brim with items? While stocking up on frozen goodies is tempting, overloading the freezer can hinder proper air circulation. This restricted airflow can prevent cold air from reaching all corners of the appliance, leading to uneven cooling and even causing your freezer to stop freezing altogether. To remedy this, rearrange items to create space around the vents, allowing cold air to circulate freely.

Dirty Condenser Coils

Imagine your freezer’s condenser coils as its lungs – they must be clean and clear to function properly. Dust, grime, and pet hair can accumulate on these coils, obstructing heat dissipation and causing your freezer to work overtime, resulting in insufficient cooling. To combat this, unplug the freezer and gently vacuum or brush the coils to remove debris. Perform this maintenance at least once yearly to keep your freezer in tip-top shape.

Faulty Door Seals

The rubber gaskets around your freezer’s doors, known as door seals, play a crucial role in maintaining a consistent temperature. If these seals are damaged or loose, warm air from the surroundings can seep in, causing your freezer to struggle with cooling. To test the integrity of your door seals, try the dollar bill test: close the door on a dollar bill, and if you can effortlessly extract it, it’s time to replace the seals.

Thermostat Troubles

A malfunctioning thermostat can also be the culprit behind a running but non-freezing freezer. If the thermostat inaccurately reads the temperature, it might not activate the cooling mechanism properly. To diagnose this, use a thermometer to monitor the actual temperature inside the freezer. Consider replacing the thermostat if there’s a significant difference from the set temperature.

Refrigerant Issues

Refrigerants are the lifeblood of any cooling system, including your freezer. Low refrigerant levels due to leaks or other issues can hinder the cooling process. Unfortunately, handling refrigerants requires professional expertise, so if you suspect a refrigerant problem, it’s best to contact a certified technician to diagnose and resolve the issue.

Power Supply Problems

Sometimes, the simplest solutions are the most overlooked. Check if your freezer is receiving power properly – a loose plug or a tripped circuit breaker might be the reason behind its non-freezing state. If everything seems fine, move on to other troubleshooting steps.

Freezer Running But Not Freezing

When to Call an Appliance Repair Company?

When faced with a malfunctioning freezer that refuses to maintain its frosty temperatures, homeowners often find themselves at a crossroads where a decision must be made: tackle the issue themselves or enlist the assistance of an appliance repair company. While minor hiccups might be resolved with DIY methods, clear signs indicate it’s time to call the experts. 

One such sign is a freezer that fails to freeze, yet its internal components appear to be running as usual. When the motor is humming and the lights are on, but the freezer’s contents remain disappointingly thawed, it could signify a more intricate problem that requires professional attention. It could stem from issues within the compressor, coolant levels, or even a malfunctioning thermostat. In these cases, seeking an appliance repair company’s expertise can save valuable time and prevent further damage by effectively identifying and rectifying the underlying problem.


A running freezer that’s not freezing can be a perplexing problem, but armed with this troubleshooting guide, you’re well-equipped to diagnose and address the issue. From optimizing airflow to checking door seals and maintaining condenser coils, these steps can often revive your freezer’s cooling capabilities. Remember, safety comes first: for complex issues like refrigerant leaks or thermostat malfunctions, it’s best to enlist the help of a professional technician. So, bid farewell to the melted ice cream and embrace a freezer that’s back to its frosty best!

Don’t let a malfunctioning freezer ruin your groceries. Discover solutions to fix your freezer today and keep your food frozen as it should. Contact Us Now for  Refrigerator Repair services in Brooklyn, NY

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